Helpline 0808 801 0322


Bliss Buddy service

The Bliss Buddy service provides peer support, by telephone and email to parents with a premature or sick baby. Returning home and making the transition from the neonatal unit is a big step. The Bliss Buddy service can put you in touch with other parents who have had a similar experience. Although each parent’s experience is unique, we know that peer support can offer a great deal of benefit.

How can I get support from a Bliss Buddy?

Due to funding restrictions, the Bliss Buddy service is currently only available to families in Scotland.

Bliss currently works with a small proportion of neonatal units in Scotland to match families going home from neonatal care to a buddy. If you live in Scotland and are interested in being matched with a Bliss Buddy please call our Scotland coordinator, Diane on 07920 650 546.  

Who are Bliss Buddies?

These are parent volunteers who have experienced first-hand the challenges of having a premature or sick baby, and are willing to offer their time to support other parents. They can provide a personal rather than a professional understanding of your experience. All Buddies have been carefully selected and trained for this role.

What can you expect from a Bliss Buddy?

A Bliss Buddy provides a listening ear and emotional support via phone and email for up to three months. For many parents, one phone call will provide the support they need but you are welcome to keep in touch with your Bliss Buddy for up to three months from the time of your first contact if you would like to

Are your conversations with your Bliss Buddy confidential?

The conversations you have with your buddy are confidential within Bliss. To ensure we provide a quality service, Buddies provide updates to Bliss on a regular basis with some brief information on how your relationship is going. Confidentiality will only be breached to a third party if your Bliss Buddy believes that you are at risk to yourself or to someone else.


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