Helpline 0808 801 0322



Bliss helpline

Pregnacare logoThe Bliss helpline is a UK wide confidential volunteer led telephone and email service that offers support to families whose baby is in or has been in neonatal care.   

It is open Monday to Friday and our trained volunteers are ready to support you.  Pregnacare kindly sponsors the Bliss helpline. Read our Helpline Privacy Policy

How to get in touch
Call us on 0808 801 0322
Email us anytime at and we’ll get back to you within 3 to 5 working days.

Peer support

Anyone can also access peer support through our online parent messageboard at the Bliss and Netmums forum for parents, families or carers of babies born premature or sick.

Interpreting services

Bliss is a member of Language Line, the telephone interpreter service, which has access to qualified interpreters in over 200 languages. Call the Bliss helpline and provide your name, telephone number and the language you require.  We will then call you back with a qualified interpreter in your chosen language, so you can receive the best support.

New Generation Text

Next Generation Text (NGT) service is designed to enhance phone calls for users who may be deaf, hearing and or speech impaired. Call 18001 0808 801 0322.   You can find out more information about how the NGT service works here


The British Association of Counselling and Psychotherapy (BACP) provide a search to help you find a local counsellor or therapist near you.

You may also wish to speak to staff at the hospital where your baby was born to see if they offer a counselling service.

Bliss have some information on a small group of counsellors who have had contact with Bliss. You can contact these counsellors direct for support. To search by your postcode, please expand the map below to find a counsellor in your area.


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